When that customer you worked so hard to acquire comes to the end of their trial or their card expires and begins to decline. CSC’s highly trained Agents reach out and help the customer remember why they bought in the first place, and how much they loved your product or service. This allows CSC to save our clients big $$$ that would have otherwise been lost. 

When a declined order hits the average business that is usually the end of the story. But for CSC, it is only the beginning of a strategic campaign that ends with restoring the customer relationship and growing your bottom line. For a fraction of the cost of courting a new customer, CSC can salvage an existing customer not only saving you money, but also making you money. 

Using proven tactics CSC’s highly skilled agents are able to take those declined accounts and turn them into cold hard cash, flowing into your business regularly. Rather than throwing away the customer that you spent BIG money on in the first place, a CSC Agent is able to make them profitable once again. 

One of the ways CSC Agents salvage declines is to make new sales. Almost unheard of in the call center business. Highly trained CSC Agents are so knowledgeable about your products and services, they are able to sell those same high-quality products and services to declined accounts. Without the training and low turnaround of CSC’s Top Agents, a successful decline salvage would be near impossible to achieve.