CUSTOMER SERVICE IN-BOUND MANAGEMENT:

We answer emails and calls from customers about your products and order information.

CUSTOMER SERVICE OUT-BOUND MANAGEMENT:

We reach out to customers pre-emptively advising them of changes to their orders or any upcoming promotions.

IN-BOUND SALES:

We handle phone calls from customers who are trying to buy from your Shopify store but have questions before they complete their purchase. These conversations help to up-sell and get customers to buy more items they were not even aware of.

LISTING MANAGEMENT & COMPETITOR REPORT:

We manage seller listings and constantly review seller product pages so we can update them with new product information based on what is currently trending.

CHARGEBACKS, CLAIMS, RETURNS REQUEST MANAGEMENT:

We monitor your shop daily, scanning for any negative claims so we can address any customer discrepancy and close them in our clients’ favor wherever possible. We also try to prevent returns by first resolving the issue with the customer.

DROP SHIPMENT:

We process drop shipments for our clients, ensuring that, where possible, their customers still get items delivered when the item is out of stock. (often times to a lowered cost to you)

BUILD STORE:

We can build out your Shopify store for you from start to finish.

BRANDING:

Our in-house design team can create a professional, powerful visual identity for your Shopify store that will help you attract potential customers. Branding will also help you eventually sell your store if that is your goal.

All of these services are ala cart. Pick and choose from any of our services to create the perfect customer service plan that will bring the profits to your unique business. These services are on an hourly rate except building a Shopify store and creating a branded look to your store. Store building and branding are offered at a flat rate.